Home › Guide › Digital instructions for use from 2027: QR code requirements
May I supply the instructions for use purely digitally from 2027?
Yes. Under Machinery Regulation (EU) 2023/1230 digital instructions for use are the permitted standard form, but tied to conditions: available online for at least ten years, access via QR code or URL on the machine, downloadable, printable and storable. Buyers can request a printed version free of charge within twelve months, to be supplied within thirty days. For non-professional users, paper remains mandatory.
Which conditions must the digital instructions meet?
✓Available online for at least ten yearsCounted from placing the machine on the market. That is an obligation on your IT infrastructure, not only on your documentation.
✓Access attached to the machineQR code or URL, permanently legible on the product itself, not only on the delivery note or the packaging.
✓Downloadable, storable and printableThe user has to be able to save the instructions locally and print them. Online viewing alone, without a download option, is not enough.
✓Paper version on requestWithin twelve months of purchase the buyer can request printed instructions free of charge. Delivery period: thirty days.
✓Safety information always on paperThe safety-related information has to be enclosed with the machine on paper, regardless of the digital version.
✓Language of the country of destinationDigital provision changes nothing about the duty to supply in the official language of the member state where the machine is placed on the market.
Which requirements does the QR code on the machine have to meet?
✓Durable and legibleResistant to the influences expected at the place of use: cleaning agents, oil, abrasion, UV radiation. A glued-on paper label rarely survives ten years of that.
✓In an accessible positionPlaced where the operator can scan it without opening safeguards and without tools.
✓Large enough and with good contrastScannable from a normal distance under the lighting conditions at the installation site.
✓Stable target URLThe link has to remain valid for ten years. Use your own, version-independent URL rather than a link into a specific file storage folder.
✓Plain-text URL as wellState the URL in plain text next to the QR code so that the instructions can be reached without a scanner.
✓Machine identification at the targetThe page that opens should make clear which machine type and serial number the instructions apply to.
Do I still have to supply paper instructions?
Step 1
Is the user a non-professional user (a consumer)?
YesPaper instructions are mandatory. The digital form alone is not enough.
NoGo to step 2.
Step 2
Is safety-related information affected?
YesThat has to be enclosed with the machine on paper, even where the full instructions are provided digitally.
NoGo to step 3.
Step 3
Does the buyer request a printed version within twelve months of purchase?
YesSupply it free of charge, within thirty days at the latest.
NoDigital provision is sufficient, provided all conditions in the checklist are met.
What changes compared with the Machinery Directive?
Aspect
Machinery Directive 2006/42/EC
Machinery Regulation (EU) 2023/1230
Standard form
Paper
Digital permitted
Availability
Not regulated
At least ten years online
Access
Enclosed
QR code or URL on the machine
Paper on request
Not regulated
Free of charge, for twelve months, delivery within thirty days
Consumers
Paper
Paper remains mandatory
Safety information
Paper
Paper remains mandatory
What is the practical benefit for machine manufacturers?
The obvious advantage is that printing and shipping costs fall away. The bigger lever, though, is currency: corrections and additions reach the user immediately, without a reprint having to be delivered.
Against that stands a new continuing obligation. Anyone delivering digitally has to keep the instructions online for ten years, for every machine generation delivered, with a stable URL and without gaps when servers change or the website is relaunched.
Plan that availability like a product characteristic, not like a marketing page. A relaunch of the company website that breaks old URLs is a conformity problem under the Machinery Regulation.
Sources and standards
Machinery Regulation (EU) 2023/1230, Art. 10(7), digital provision
Machinery Regulation (EU) 2023/1230, Annex III: instructions for use
EN ISO 20607: instruction handbook, general drafting principles
Editions of standards and their harmonised status change continuously. Check standard numbers and editions against the current list in the Official Journal of the EU before applying them. This article is a technical classification and does not replace legal advice.
Frequently asked questions
How long do the digital instructions have to be available online?
At least ten years from placing the machine on the market.
Is a link to cloud storage enough?
Technically possible, practically risky. The URL has to stay stable for ten years, and access must not require registration or acceptance of terms of use. Your own permanently controlled address is the safer route.
May I print the QR code on the packaging instead of on the machine?
No. The access has to be attached to the machine itself. Packaging is disposed of; the machine stays in use for decades.
What happens if a customer requests printed instructions after fourteen months?
The claim to a free printed version exists within twelve months of purchase. After that it no longer exists. You may then offer the instructions against payment.
Does this also apply to machinery placed on the market before 2027?
No. What counts is the moment of placing on the market. Machinery placed on the market before 20 January 2027 continues to be documented under the Machinery Directive.
Has been guiding CE projects in machinery, plant and special purpose engineering for years. That work led to Kaidoc.app, a software for standards-based CE documentation. Through Knutec.de the same work is available as a personal service.
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This article was produced with AI assistance and reviewed for technical accuracy before publication. Editorial responsibility within the meaning of Art. 50(4) of the AI Act (EU) 2024/1689 lies with Heinrich Knutas.
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